Work Health Options (WHO) manage single state/territory and national organisations workers’ compensation programmes in the relevant statutory states i.e. New South Wales, Queensland, South Australia and Victoria. In Australian Capital Territory, Northern Territory, Tasmania and Western Australia, the insurer underwrites business at their own risk hence we work extensively on behalf of our clients to achieve appropriate insurance programmes in the marketplace. The premiums and structure of our client’s programme needs to be relative to the claims management support, provided by the insurer writing the risk, and also reflect our clients’ early intervention and return to work strategies.
Regardless of who is carrying the risk, insurer or government, an outcome-based approach should be complimented with a high service focus from the insurer or scheme agent. WHO constantly monitors and reviews fundamental performance indicators that should be in place to manage our clients programme.